Frequently Asked Questions

New customers get a $3 signup bonus added to their wallet — use it with any AI Astrologer tier via chat or voice. Plus, you are instantly a Silver customer and receive 10% discount on every AI consultation session.

Yes, you need to register with your name, mobile number, email, and birth details to consult with our AI Astrologers via chat or voice call. This enables you to access special offers, track your consultations, and manage your account. You must be at least 18 years old to use our platform.

AI Astrologers are available in 3 tiers — Expert ($1.00/min), Legend ($2.00/min), and Genius ($3.00/min). Higher tiers provide deeper analysis with more classical references and detailed chart interpretations. All tiers are available 24/7 via chat and voice call.

AI Astrologers use Birth Chart Prediction (Jathagam) — based on your date, time, and place of birth. Your birth details are automatically pulled from your profile when you start a session.

Expert AI: $1.00/min, Legend AI: $2.00/min, Genius AI: $3.00/min. The same rate applies for both chat and voice call. Higher tiers provide deeper analysis with more classical references and detailed chart interpretations.

AI Astrologers use artificial intelligence to analyze astrological charts and provide interpretations. While they follow Vedic astrology principles (Parashara system), AI-generated content may occasionally contain errors or inaccuracies. AI consultations are for entertainment and informational purposes only and should not be treated as definitive predictions.

Yes, AI Astrologers support both chat and voice call. Voice consultations use the same per-minute rate as chat. The AI voice is designed for natural conversation with pauses and a conversational tone.

New customers get 50% off their first paid AI consultation session. After that, you receive a 10% discount on every session as a Silver customer (total spending $0–$500). As you spend more, you upgrade: Gold (15% off, $501–$1,000), Platinum (20% off, $1,001–$1,500), Diamond (25% off for life). Total spending includes all AI consultation sessions.

Yes, customers from any tier can consult with any AI Astrologer tier as long as they have the required wallet balance.

Your wallet balance stays the same when you get promoted. The new, higher discount rate automatically applies to all future AI consultation sessions.

Your wallet is a prepaid balance used to pay for all AI consultations. You recharge it via Stripe (credit/debit card). Your wallet balance is pure cash — $100 top-up = $100 balance. Your tier discount is applied automatically at the end of each AI session.

As a Silver customer, you receive a 10% discount on every AI consultation session. A $100 recharge gives you exactly $100 in your wallet. When you use a session, the 10% discount is applied at the end — so a $10 session costs you only $9.

Yes, you can withdraw your full wallet balance with no deductions. Your wallet is pure cash — what you see is what you get.

If a session ends mid-minute, you are only charged for the partial minute if the remaining seconds exceed 30. For example, a 5-minute-40-second session charges for 6 minutes, but a 5-minute-20-second session charges for only 5 minutes.

Expert AI Astrologer rate is $1.00/min. For a 60-minute session, the gross cost is $60. Your tier discount is applied at the end — a Silver customer pays $54 (10% off), a Diamond customer pays $45 (25% off).

Yes, AI Astrologer sessions are charged at the same per-minute rate regardless of whether you use chat or voice call. Expert: $1.00/min, Legend: $2.00/min, Genius: $3.00/min.

Yes, you may request a wallet credit refund within 72 hours of the session end. The maximum refund is $15 per AI consultation session. You can make 1 refund request per 30 days with a lifetime maximum of 3 refunds. Refunds are issued as wallet credit only — not back to your payment method.

Refund requests are reviewed on a case-by-case basis. Valid reasons include technical issues during the session or significant quality issues. Refunds are not available for general dissatisfaction with predictions, sessions where the customer was unresponsive, or sessions already covered by a prior refund.

You can refer any number of friends using your unique referral code. When your referred friend signs up and completes their first AI consultation, you earn a $3 bonus added to your wallet. Your referred friends get a $3 signup bonus and start as Silver members with 10% discount on every AI session.

AI voice consultations may be recorded for quality assurance and platform safety. By using voice call services, you consent to recording. Chat conversations are stored securely and accessible only to you through your account.

We take data security seriously. Your personal information (birth details, consultation history, payment data) is encrypted and stored securely. We comply with applicable privacy laws including CCPA for California residents. See our Privacy Policy for full details on data collection, usage, and your rights.

No. AI Astrologers are powered entirely by artificial intelligence. They are NOT human. They use Vedic astrology principles (Parashara system) to analyze your birth chart and provide interpretations. AI consultations are for entertainment and informational purposes only.

You can connect with us through our live chat support and get your concerns answered quickly by our support team. You can also email us at support@gravityastrology.com.