Frequently Asked Questions

New customers get 5 mins free with AI Expert Astrologer (no wallet needed). Plus, they are instantly upgraded to Silver customer status and receive an additional 10% loyalty credit on every wallet recharge.

Yes, you need to register with your name, mobile number, email, and birth details to consult with any astrologer through chat or call. This enables you to access special offers, track your consultations, and manage your account.

Astrologers are classified into 4 categories (Expert, Master, Legend, Genius) based on their expertise, and each category has 10 ranks. Higher-ranked astrologers have more experience. Select a category and then choose an astrologer based on their rating, reviews, and profile.

You receive a 10% loyalty credit on every recharge until your total spending reaches $500. After that, you become a Gold customer and get a 15% loyalty credit until your spending reaches $1,000. Then you become a Platinum customer with a 20% loyalty credit until $1,500. Finally, as a Diamond customer, you enjoy a 25% loyalty credit on every recharge for life.

Yes, customers from any tier are eligible to chat or talk with astrologers of any category as long as they have the required wallet balance.

As a Silver customer, you receive an extra 10% loyalty credit for each wallet recharge. For a $100 recharge, you'll get an additional $10 loyalty credit, totaling $110 in your wallet.

Yes, you can withdraw your $110 wallet balance. However, you will only receive $100. The $10 loyalty credit portion will be deducted, leaving your wallet balance at zero. If you choose to spend it on chat or call sessions instead, you can use the full $110.

Expert astrologers start at $1.00 per minute (Rank 10) and go up to $1.90 per minute (Rank 1). For a 60-minute session with a Rank 10 Expert, the rate is $1.00/min × 60 minutes = $60. Your wallet is charged the full $60. There is no per-session discount — your loyalty benefit is the extra credit you receive when recharging your wallet (e.g., a Diamond customer recharging $100 gets $125 in wallet credit).

Yes, each category has 10 ranks. Rank 10 is the starting rank and Rank 1 is the highest. For example, Expert astrologers range from $1.00/min (Rank 10) to $1.90/min (Rank 1). Astrologers advance in rank as they gain more consultation experience.

You can refer any number of friends and earn a $5 referral bonus for each qualified referral. Your referred friends will get 5 mins free with AI Expert Astrologer and a 10% loyalty credit on every recharge. You'll receive your bonus once they sign up and their total spending reaches $50.

You can connect with us through our live chat support and get your concerns answered quickly by our support team.